Terms Of Service
Last updated: April 2026
1. Information we collect
We collect only the information necessary to provide and improve Gnovio.
Account information
When you create an account, we may collect your name, email address, billing details, and related account information.
Usage information
We collect limited technical information such as device type, operating system, and app version to ensure Gnovio works reliably.
Voice and text data
When you use Gnovio, the meetings, messages, and operational data you connect are processed to generate context and trigger agent actions. Depending on your settings and plan, this data may be temporarily processed and stored to deliver the service.
We do not sell your operational data.
2. How we use your information
We use the information we collect to:
Provide the Gnovio context layer and agent functionality
Improve accuracy and performance
Maintain security and prevent abuse
Provide customer support
Process billing and manage subscriptions
We use data only as necessary to operate and improve Gnovio.
3. Privacy mode
Gnovio includes a privacy mode that limits data storage beyond what is necessary to deliver real-time results.
When privacy mode is enabled, your operational data is not retained beyond the immediate processing required to generate output.
4. Data retention
We retain data only for as long as necessary to provide the service or comply with legal obligations.
Account and billing information may be retained for administrative and regulatory purposes. You may request deletion of your account and associated data at any time.
5. Data security
We use industry-standard security measures to protect your information, including encryption in transit and at rest where applicable.
Access to data is restricted to authorized personnel who require it to operate the service.
6. Third-party services
Gnovio may rely on trusted third-party providers for hosting, payment processing, analytics, and infrastructure.
These providers are required to protect your information and use it only for the purposes specified by Gnovio.
7. Your rights
Depending on your location, you may have the right to:
Access the personal data we hold about you
Request correction of inaccurate information
Request deletion of your data
Object to certain types of processing
Withdraw consent where applicable
To exercise these rights, contact us at legal@gnovio.com
8. International data transfers
If you access Gnovio from outside the country where our servers are located, your information may be transferred across borders in accordance with applicable laws.
9. Changes to this policy
We may update this Terms of Service from time to time. If we make material changes, we will notify users through the application or via email.
10. Contact us
If you have questions about this Terms of Service or how your data is handled, please contact us at: